FAQ
Frequently Asked Questions
1. What types of chocolates does Chocoline offer?
We offer a wide range of chocolates, including milk, dark, white, and vegan options. Our collection includes pralines, truffles, chocolate bars, and special seasonal creations to suit every taste and occasion.
2. Do you offer customized chocolate gift boxes?
Yes, we specialize in creating customized chocolate boxes for any occasion. You can select your favorite flavors, packaging styles, and even add personal messages or branding for corporate gifts.
3. Can I place an order online?
Absolutely! You can browse our collection and place your order directly through our website. We offer convenient online payment options and delivery across Saudi Arabia.
4. Do you provide same-day delivery?
We offer same-day delivery in select cities across Saudi Arabia for orders placed before the cut-off time. Please check availability at checkout.
5. Are your chocolates halal-certified?
Yes, all Chocoline products are halal-certified and made with the highest quality ingredients.
6. Do you have sugar-free or dietary-friendly options?
Yes, we offer a range of sugar-free, keto-friendly, and vegan chocolates to cater to various dietary preferences.
7. How do I store my chocolates?
To maintain freshness, store your chocolates in a cool, dry place away from direct sunlight or heat. Avoid refrigeration unless the temperature exceeds 25°C.
8. Do you offer bulk orders for weddings or corporate events?
Yes, Chocoline specializes in bulk orders for weddings, corporate events, and other celebrations. Contact us for customized solutions tailored to your needs.
9. Can I include a gift message with my order?
Of course! You can add a personalized message at checkout, and we’ll include it with your gift.
10. Where can I find Chocoline stores in Saudi Arabia?
We have several stores located across major cities in Saudi Arabia. Visit our Store Locator page to find the nearest Chocoline outlet.
11. What payment methods do you accept?
We accept major credit cards, debit cards, and online payment options such as Mada and Apple Pay.
12. How can I contact Chocoline for inquiries?
You can reach us via our Contact Us page, call our customer service hotline, or send us a message on WhatsApp. We’re happy to assist you!
13. Do you have loyalty programs or discounts?
Yes, we offer a loyalty program for our valued customers. Sign up on our website to earn points and enjoy exclusive discounts.
14. Can I return or exchange my chocolates?
Due to the perishable nature of our products, we do not accept returns or exchanges unless the items were damaged during delivery. Please contact us immediately for assistance if there’s an issue with your order.
